• Shipping & Delivery
• Privacy & Security
• Returns & Replacements
• Ordering
• Payment, Pricing & Promotions

 

Shipping & Delivery

 

Delivery within the EU

Within the European Union and Switzerland we deliver against prepayment, credit card and paypal. Standard shipping is free of shipping costs.

Delivery times

We try to dispatch your order within 2 days. Because of the large variety of exotic flags specific designs might have longer delivery times than usual. Delivery times of up to six weeks are possible.

Individual flags

Flags with a white background can be printed with an image of your personal choice within a few days. Images with a coloured background are more difficult to print and longer delivery times of up to six weeks can be possible. Please call us if your order is very urgent.

Delivery terms

 

As long as the customer liabilities are delayed, magFlags is relieved of the delivery duty.

All orders will be processed as soon as possible. magFlags wants to achieve a delivery time of a few days. Insignificant delivery delays do not justify a denial of acceptance. magFlags assumes no guarantee for delivery delays due to dispatch.

Partial deliveries are allowed, unless the customer does not expressly want partial deliveries or the partial deliveries are not reasonable for the customer. If magFlags makes use of this right, costs for packing and shipment get raised once.

Observance of delivery time depends on our own supply in due time. If delivery depends on supply by a subcontractor and this supply fails, for reasons magFlags isn´t responsible for, magFlags has the right to cancel the contract. In such case, the customer can not enforce his right of compensation.

The same applies, if the delivery gets complicated or isn´t executable because of force majeure or other events like fire, flood, collective action, business trouble or licensing requirements and orders, that are not part of our business risk. In such cases the customer will get informed immediately on the unavailable delivery and an already adduced effort will be refunded immediately.

Compensation deliveries are allowed, if a specific item is not available. In this case magFlags will deliver an item of equal price and quality as a substitution. The customer can make use of his post-free money-back guarantee.

 

Privacy & Security

Idividual themes

We act on the assumption that you are the owner of the rights to the image you have sent us.

Data handling

We handle personal data confidentially. If the customer wishes blocking, rearrangement or deletion of his data, he has to inform magFlags.

Copyright

In case a third party claims copyright infringement or trademark law infringement against magFlags, due to the use of their picture by a customer, the customer concerned will assume responsibility for this and releases magFlags from any claims. The customer assumes responsibility for all disadvantages that may have been caused.

Returns & Replacements

Right of withdrawal

Within a period of 14 days after receipt of the ordered goods, the customer has the right to cancel the contract and to send the goods back. Exceptions from this arrangement are:

 

• Not sealed data medium (for example Cd´s, Dvd´s, videos, software)

• Goods produced according to customer's specification

• Goods converted according to customer's specification

• Modified goods

• Polluted goods

• Goods with visible usage traces

Guarantee

Authorised notifications of defects can only be considered if the filing of the claim against magFlags has been made within 14 days. Authorized notifications of defects are applicable to technical defects which could have been avoided. If the customer is an enterprise, the period of notification for not obvious defects amounts 12 months to be counted from delivery of the goods. If the customer is an end user, the period of notification for not obvious defects amounts 24 months to be counted from delivery of the goods.

Conditions of payment

The customer is responsible for payment of the invoice in time. The invoice can contain amounts for goods and attendances of a third person.

In case nothing particular has been agreed, we only deliver against prepayment. Advance payments or orders for direct debit will be considered when issuing an invoice. If we deliver against invoice, all amounts are payable on delivery, but not later than 14 days after receipt of the invoice.

If the customer delays in his duty of payment we reserve our right to

 

• Suspend the customer from the service, until the payment has been received

• Suspend the customer from the service permanently.

The customer is not allowed to set off his own pecuniary claim against ours, unless the receivables of the customer are undisputed or legally established.

The customer is not allowed to obverse our pecuniary claim with his right of retention, unless these rights result from the same contractual relationship.

Ordering

Trader and quantity buyer

Please contact us for an individual offer.

Public facilities

Of course, if your are a public facility, you can order on your own account.

Payment, Pricing & Promotions

Prepayment

Please address your transfer to
magFlags
account number: 21 95 00 08
at the Winterbach Bank,
banc code: 600 694 62,
BIC: GENODES1WBB,
IBAN: DE46 6006 9462 0021 9500 08.

Prices

All prices are stated with value added tax.